Estimated Processing Time

  • The time needed to fill an order typically ranges from 1-5 business days. However, there is no guaranteed processing time. 

Estimated shipping times

  • U.S. Orders: 1-2 weeks
  • International Orders (Canada Only): 2-7 weeks

Shipping Information

  • All orders are fulfilled through the USPS and UPS.
  • Please allow for additional shipping time if your order was purchased near a national holiday, inclement weather, and Covid-19 related delays.
  • Processing time and shipping estimates are not guaranteed.
  • Items marked “delivered” by the USPS are considered delivered for the purposes of refunds and cancellations. 

Shipping address

  • Buyers are responsible for providing an accurate and up-to-date shipping address. If an item is not delivered to the buyer because of an inaccurate shipping address, a full refund is not guaranteed. 
  • All orders are securely packaged before shipping. Jem and Cozy is not responsible for any damage that occurs during delivery.

Customs and import taxes

  • Buyers are responsible for any customs and import taxes that may apply. Jem and Cozy is not responsible for delays or additional fees due to customs.

Cancellations and Returns

  • Jem and Cozy accepts returns and cancellations.
  • Cancellations: Cancellation of an order may be accepted within 24 hours of purchase. However, if your order is shipped prior to receiving notice of cancellation, your order cannot be cancelled.
  • Returns: Jem and Cozy accepts return requests within 3 days of delivery
    • Buyer is responsible for return shipping costs and must ship unused products back within 7 days of delivery
    • If the item is not returned in its original condition, the buyer is responsible for any loss in value

Questions about your order? Please email jemandcozy@gmail.com or message us through the Chat icon on the bottom right side of your screen.