International Shipping FAQ
Where is Jem and Cozy located?
Jem and Cozy is located in Georgia, U.S.A.
International Shipping
Jem and Cozy offers international shipping to the following places:
- Australia, Canada, Hong Kong SAR, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, United Arab Emirates, United Kingdom
- Due to the new GPSR law, we cannot ship orders to all affected EU countries and NI at this time. The affected countries are listed at the bottom
Estimated Processing Time
- The time needed to fill an order typically ranges from 1-12 business days. However, there is no guaranteed processing time. Updates on processing time will be listed at the top banner of Jem and Cozy's website if there is an extended processing time currently.
- International Orders: 2-8 weeks
- All processed (packed) orders are shipped out on the same day or next day from when you receive your shipping confirmation email
- All orders are fulfilled through the USPS, Asendia USA, and UPS
- Our default shipping carrier for international orders is USPS and Asendia USA(neither of these companies charges a broker fee)
- Please allow for additional shipping time if your order was purchased near a national holiday or during inclement weather
- Processing time and shipping estimates are not guaranteed
- Buyers are responsible for providing an accurate and up-to-date shipping address. If an item is not delivered to the buyer because of an inaccurate shipping address, a full refund is not guaranteed.
- Buyers are responsible for any customs and import taxes that may apply. Jem and Cozy is not responsible for delays or additional fees due to customs.
- If the customer requests UPS delivery for international mail, please note that UPS may have additional brokerage fee outside of customs and import taxes that the buyer is responsible for.
- Jem and Cozy accepts returns and cancellations.
- Cancellations: Cancellation of an order may be accepted within 24 hours of purchase. However, if your order is shipped prior to receiving notice of cancellation, your order cannot be cancelled.
- Cancellations may be denied for pre-order items.
- Returns: Jem and Cozy accepts return requests within 3 days of delivery
- Buyer is responsible for return shipping costs and must ship unused products back within 7 days of delivery
- If the item is not returned in its original condition, the buyer is responsible for any loss in value
Countries affected by new GPSR law
- Due to the new GPSR law, we cannot ship orders to all affected EU countries and NI at this time.
- EU member states: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Northern Ireland, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden
- Northern Ireland: Also covered by the GPSR, even though it is not an EU member state
Our dog friendly home office
Jem and Cozy operates from a home office where a dog is a present, aka our supervisor, Safi. Your order may come in contact with pet allergens. Please keep this in mind if you have any health concerns regarding pet dander.
Questions about your order? Please email jemandcozy@gmail.com or message us through the Chat icon on the bottom right side of your screen.