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Estimated Processing Time
- The time needed to fill an order varies from 1-10 business days.
Estimated shipping times
- U.S. Orders: 1-2 weeks
- International Orders (Canada Only): 2-7 weeks
- All orders are fulfilled through the USPS.
- Please allow for additional shipping time if your order was purchased near a national holiday, inclement weather, and Covid-19 related delays.
- Processing time and shipping estimates are not guaranteed.
- Items marked “delivered” by the USPS are considered delivered for the purposes of refunds and cancellations.
- For orders placed with an incorrect address, it may be reshipped at the cost of the buyer.
- If your package is delayed and the tracking number has not updated in a few days, please consider filling out a claim for USPS to track down your package by going here: https://www.usps.com/help/claims.htm
- Buyers are responsible for providing an accurate and up-to-date shipping address. If an item is not delivered to the buyer because of an inaccurate shipping address, a full refund is not guaranteed.
- All orders are securely packaged before shipping. Jem and Cozy is not responsible for any damage that occurs during delivery.
Customs and import taxes
- Buyers are responsible for any customs and import taxes that may apply. Jem and Cozy is not responsible for delays or additional fees due to customs.
- Choosing a selection results in a full page refresh.