Shipping policy

Estimated Processing Time

  • The time needed to fill an order varies from 1-10 business days.

Estimated shipping times

  • U.S. Orders: 1-2 weeks
  • International Orders (Canada Only): 2-7 weeks

Shipping Information

  • All orders are fulfilled through the USPS.
  • Please allow for additional shipping time if your order was purchased near a national holiday, inclement weather, and Covid-19 related delays.
  • Processing time and shipping estimates are not guaranteed.
  • Items marked “delivered” by the USPS are considered delivered for the purposes of refunds and cancellations.
  • For orders placed with an incorrect address, it may be reshipped at the cost of the buyer. 
  • If your package is delayed and the tracking number has not updated in a few days, please consider filling out a claim for USPS to track down your package by going here:

Shipping address

  • Buyers are responsible for providing an accurate and up-to-date shipping address. If an item is not delivered to the buyer because of an inaccurate shipping address, a full refund is not guaranteed. 
  • All orders are securely packaged before shipping. Jem and Cozy is not responsible for any damage that occurs during delivery.

Customs and import taxes

  • Buyers are responsible for any customs and import taxes that may apply. Jem and Cozy is not responsible for delays or additional fees due to customs.