Policies
Estimated Processing Time
- The time needed to fill an order typically ranges from 1-10 business days. However, there is no guaranteed processing time. Updates on processing time will be listed at the top banner of Jem and Cozy's website if there is an extended processing time currently.
Estimated shipping times (after processing order)
- U.S. Orders: 1-2 weeks
- International Orders: 2-7 weeks
Shipping Information
- All orders are fulfilled through the USPS and UPS.
- Please allow for additional shipping time if your order was purchased near a national holiday, inclement weather, and Covid-19 related delays.
- Processing time and shipping estimates are not guaranteed.
- Items marked “delivered” by the USPS are considered delivered for the purposes of refunds and cancellations.
- If you would like to get more information about your order which was marked as delivered, please contact your local post office and file an inquiry claim. They are sometimes able to track your package and help your locate it.
- Please check in with people in your household and with neighbors before reaching out the Jem and Cozy about "delivered" mail. Jem and Cozy is not able to get more information from USPS beyond what is visible to the customer on USPS's tracking.
Shipping address
- Buyers are responsible for providing an accurate and up-to-date shipping address. If an item is not delivered to the buyer because of an inaccurate shipping address, a full refund is not guaranteed.
- All orders are securely packaged before shipping. Jem and Cozy is not responsible for any damage that occurs during delivery.
International Orders outside of the U.S. and Canada
- Jem and Cozy is located in Georgia, U.S.A.
- International orders are shipped through USPS and Asendia USA(which also uses USPS and local postal services). Both of these carriers offer tracking, which you will be able to see on your shipping confirmation email.
- Jem and Cozy offers international shipping to the following places:
Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom - International Economy shipping with tracking is provided through USPS or UPS.
- Please note that any custom taxes or import fees are the buyer's responsibility.
Customs and import taxes
- Buyers are responsible for any customs and import taxes that may apply. Jem and Cozy is not responsible for delays or additional fees due to customs.
Cancellations and Returns
- Jem and Cozy accepts returns and cancellations.
- Cancellations: Cancellation of an order may be accepted within 24 hours of purchase. However, if your order is shipped prior to receiving notice of cancellation, your order cannot be cancelled.
- Returns: Jem and Cozy accepts return requests within 3 days of delivery
- Buyer is responsible for return shipping costs and must ship unused products back within 7 days of delivery
- If the item is not returned in its original condition, the buyer is responsible for any loss in value