Estimated Processing Time
- The time needed to fill an order typically ranges from 1-5 business days. However, there is no guaranteed processing time.
Estimated shipping times
- U.S. Orders: 1-2 weeks
- International Orders (Canada Only): 2-7 weeks
- All orders are fulfilled through the USPS and UPS.
- Please allow for additional shipping time if your order was purchased near a national holiday, inclement weather, and Covid-19 related delays.
- Processing time and shipping estimates are not guaranteed.
- Items marked “delivered” by the USPS are considered delivered for the purposes of refunds and cancellations.
- Buyers are responsible for providing an accurate and up-to-date shipping address. If an item is not delivered to the buyer because of an inaccurate shipping address, a full refund is not guaranteed.
- All orders are securely packaged before shipping. Jem and Cozy is not responsible for any damage that occurs during delivery.
Customs and import taxes
- Buyers are responsible for any customs and import taxes that may apply. Jem and Cozy is not responsible for delays or additional fees due to customs.
Cancellations and Returns
- Jem and Cozy accepts returns and cancellations.
- Cancellations: Cancellation of an order may be accepted within 24 hours of purchase. However, if your order is shipped prior to receiving notice of cancellation, your order cannot be cancelled.
- Returns: Jem and Cozy accepts return requests within 3 days of delivery
- Buyer is responsible for return shipping costs and must ship unused products back within 7 days of delivery
- If the item is not returned in its original condition, the buyer is responsible for any loss in value