International Shipping FAQ

*Please note for Canadian orders*

Canada is currently under a post strike, which means USPS will not accept packages to Canada at this time. Jem and Cozy is upgrading incoming Canadian orders to UPS, as it's private run and not impacted by the post strike. UPS may charge a brokerage fee for delivery (which is separate from customs fees). This brokerage fee is the buyer's responsibility. 

Jem and Cozy is located in Georgia, U.S.A.

Jem and Cozy offers international shipping to the following places:

  • Australia, Canada, Hong Kong SAR, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, United Arab Emirates, United Kingdom
  • Due to the new GPSR law, we cannot ship orders to all affected EU countries and NI at this time.

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      • International Economy shipping with tracking is provided through USPS or Asendia USA (which also uses USPS and local postal services).
      • Please note that any custom taxes or import fees are the buyer's responsibility.
      • International orders require 2-8 weeks for delivery after shipment
      • Tracking updates can be very delayed at times (it is normal to see 1-2 week gaps in tracking from our experience with international mail)
      • All processed orders are shipped out the same day or next day from when you receive your shipping confirmation email

    Estimated Processing Time

    • The time needed to fill an order typically ranges from 1-10 business days. However, there is no guaranteed processing time. Updates on processing time will be listed at the top banner of Jem and Cozy's website if there is an extended processing time currently.

    Estimated shipping times (after processing order)

    • International Orders: 2-8 weeks
    • All processed orders are shipped out on the same day or next day from when you receive your shipping confirmation email

    Shipping Information

    • All orders are fulfilled through the USPS, Asendia USA, and UPS
    • Please allow for additional shipping time if your order was purchased near a national holiday or during inclement weather
    • Processing time and shipping estimates are not guaranteed

    Shipping address

    • Buyers are responsible for providing an accurate and up-to-date shipping address. If an item is not delivered to the buyer because of an inaccurate shipping address, a full refund is not guaranteed.

    Customs and import taxes

    • Buyers are responsible for any customs and import taxes that may apply. Jem and Cozy is not responsible for delays or additional fees due to customs.
    • If the customer requests UPS delivery for international mail, please note that UPS may have additional brokerage fee outside of customs and import taxes that the buyer is responsible for.

    Cancellations and Returns

    • Jem and Cozy accepts returns and cancellations.
    • Cancellations: Cancellation of an order may be accepted within 24 hours of purchase. However, if your order is shipped prior to receiving notice of cancellation, your order cannot be cancelled.
    • Cancellations may be denied for pre-order items.
    • Returns: Jem and Cozy accepts return requests within 3 days of delivery
      • Buyer is responsible for return shipping costs and must ship unused products back within 7 days of delivery
      • If the item is not returned in its original condition, the buyer is responsible for any loss in value

    Our dog friendly home office

    Jem and Cozy operates from a home office where a dog is a present, aka our supervisor, Safi. Although we take precautions to keep the work space safe and clean, your order may come in contact with pet allergens. Please keep this in mind if you have any health concerns regarding pet dander.

     

    Questions about your order? Please email jemandcozy@gmail.com or message us through the Chat icon on the bottom right side of your screen.