Cancellation policy

Cancellations:

Jem and Cozy accepts returns and cancellations.

Cancellation of an order may be accepted within 24 hours of purchase. However, if your order is shipped prior to receiving notice of cancellation, your order cannot be cancelled. 

Cancellations may be denied for pre-orders, digital products, subscriptions, and limited edition products. 

Returns: Jem and Cozy accepts return requests within 3 days of delivery

Buyer is responsible for return shipping costs and must ship unused products back within 7 days of delivery.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.