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Stationery Mail Club membership is a monthly subscription that automatically renews until deferred or cancelled by the member. You will be billed on the day you join for the following month's subscription mail (For example: If you join in April, you're signing up for May's subscription mail club). Then, you will be charged for your Mail Club tier on the first day of every month.

Your first subscription mail delivery will start on the following month after you sign up. For example, if you join in May, you are signing up for June subscription mail.

New members: You will receive the next outgoing subscription Mail Club which is the first new month starting from your sign up date. For example, if you signed up in February, you will receive your first mail subscription in March.

Existing Members: Your membership will automatically renew on the first day of the month. Mail Club typically ships out within the first week of the new month. Any major delays or changes in our schedule will be listed in our mail club description and emailed to members in a timely manner. 

• U.S. mail: 5-14 business days for letter rate tiers, 4-10 business days for tracked mail tiers
  
• International mail: 2-5 weeks 
  
• Please note that delivery times may vary depending on location, holidays, and carrier delays.
  
• Letter rate mail tiers may take a little longer to arrive compared to tracked mail tiers. If your tier has a tracking number, it will show up in your shipment confirmation email once USPS scans it. 
  

• Letter rate based membership tiers may take several weeks to arrive and does not come with tracking. Jem and Cozy can replace lost mail (based on inventory) after 1 month has passed since the shipment date free of charge.
  
• If your mailing address was provided incorrectly, the member is responsible for paying for the reshipment fee in order to reship their subscription mail.
  
• If your products arrived damaged, please save and take pictures of the packaging and products to share with Jem and Cozy. Tracked mail tiers may come with USPS insurance, which will request evidence of the damage to process a claim. Jem and Cozy will work with USPS and the member to replace damaged products accordingly. 
  

• If you decide to add other products to your Mail Club subscription order, your order may get scheduled to ship all together with our Mail Club’s shipment schedule at the beginning of the new month. It is not recommended to order other items with your Mail Club subscription unless you are okay with possible processing and shipment delays.
• Mail Club cannot be combined with other discounts or deals at Jem and Cozy.